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Our Products

Frequently Asked Questions

What does Online Tobacco offer?

We sell leading Duty Free items at the best prices around. Our professional customer service team is available 24-hours a day, seven days a week. We are so confident in our products and our service that we guarantee your satisfaction!

Is what you sell truly genuine?

Yes. Everything we sell is genuine; all items come directly from the manufacturer.

Why should I choose duty free?

Duty free buying, as you would in an airport duty free zone, gives you tax free prices that you won’t find elsewhere. This means you get leading brand names at less than retail cost.

Is it legally permitted to sell alcohol and tobacco on the web?

Yes, it is completely legit. As with any business sending items via post, we must follow all postal regulations concerning size and weight. In addition, we sell only to buyers over 18 – 21-years-of-age, depending upon state.

How are your prices on tobacco and alcohol so low?

Because everything we carry is tax free, our prices are much, much lower than those you’d pay in retail. Plus, we buy everything in bulk, so we can top the tax free savings with even greater discounts!

Are there top or bottom limits on buying cigarette, cigar or tobacco items?

No, we have no minimum or maximum buying limits. Just make sure you are aware of the customs regulations in your country, so that you are prepared for any additional customs taxes that may arise.

How are you guys better for buying tobacco and cigarette items than my local convenience store or specialty tobacco shop?

Other than the fact that you get the best prices on all your favorite brand name tobacco items which are delivered straight to your doorstep, need we say more? Added to that is the fact that delivery on cigarette, cigar and tobacco products is completely FREE.

What charges are there on tobacco deliveries?

All tobacco, cigarette and cigar items are shipped entirely for FREE!

Why should I consider electronic cigarettes?

Those who have tried e-cigarettes swear by them, especially true tobacco connoisseurs. The health risks of smoking are well documented, leading many people to appreciate the alternative smoking experience which e-cigarettes afford. E-cigarettes are even used as a stop smoking therapy. E-cigarettes enable smokers to enjoy a cigarette anytime and anywhere they please.

Do e-cigarettes produce dangerous chemicals such as carcinogens, smoke or tar?

The e-cigarettes we sell are smell-free, and produce only a water-based vapor.

What makes an e-cigarette a better choice over a regular cigarette?

While tobacco cigarettes contain nicotine and carcinogens, e-cigarettes contain only natural water vapor. This makes them the healthy alternative to traditional smoking.

What makes the e-cigarette run?

A USB battery is provided, along with a charger. After charging, the e-cigarette is sucked, giving a smoking-like sensation. A lithium ion battery then turns on, charges an atomizer that heats a liquid solution in the e-cigarette mouthpiece. This then produces a liquid vapor ‘smoke.’

Where can I smoke an e-cigarette?

In most cases, you are free to enjoy an e-cigarette anywhere you go. This is because they produce no smoke, no carcinogens, and no smell.

What do health professionals have to say about nicotine-free e-cigarettes?

The World Health Organization has weighed in on the issue, calling e-cigarettes a form of nicotine replacement therapy. This is because without the nicotine in tobacco cigarettes, they provide the smoking sensation smokers crave, without the nicotine that makes regular cigarettes addictive.

When is it time to get cartridge refills?

This depends upon your smoking habits. If you note that the water vapor volume is lessening, you will either need to change the cartridge or charge the battery.

What is the time span of an e-cigarette battery per smoke and per charge?

The e-cigarette battery charges in 2 – 3 hours. It can last up to 24-hours. However, this is effected by the amount you smoke – if you smoke more, it may need re-charging in less than 24-hours.

What are the laws regarding sending perfumes by international mail?

All international regulations of size and weight must be followed.

What are the different methods I can use to pay?

We accept the major credit cards; E-Check; and bank wire transfers.

Do you accept charge backs?

No. If there is an issue with a shipment or product, you will be sent a refund or the order will be reshipped. If a customer says they will enact a charge back, we will not allow them to make future purchases on the site. Their credit card details will also be provided to processing agencies.

How do I know what the shipment and delivery costs are?

Your total charges include shipping and delivery. All tobacco and cigarette items are shipped for FREE.

How do you ship?

We use registered mail, which means that your signature is required upon delivery.

I would like to track my order status – how can I do this?

Once an order is completed, you will receive a confirmation e-mail from us. This email will list your order tracking number.

When will my order arrive?

Delivery of orders takes from 10 to 21 business days.

What if I am charged duty tax when I go to retrieve my order?

In most cases this should not occur, but if it should you have two options – either pay the tax and accept your package; or refuse the delivery. We will refund you the entire purchase price once the item returns to our warehouse.

I ordered a number of items but received only a single shipment containing one item – where are the rest?

We break up orders of multiple items into several packages in order to avoid duty taxes (charged on shipments that exceed certain parameters). After you receive the first package, you will receive the others within ten business days.

You never replied to my email – why is this?

We answer every email that we receive. If you have completed our Contact Us form and not received a reply, you should check that your ISP or e-mail client are not blocking the messages we send you.